United Kingdom
Delivery charges
Free Delivery for all orders over £75.00 up to 20 kilograms in weight we will contact you if there is and excess carriage charge 

Orders under £75.00 will be subject to a charge of £4.60 postage and packaging up to 20 kilograms in weight
Delivery times
Subject to product availability delivery usually 3-5 working days after dispatch
Failure to provide a working contact telephone number can in some circumstances delay your delivery

Europe
Delivery charges
£15 postage and packaging for all orders  up to 2 kilograms in weight we will contact you if there are extra charges to pay

Failure to provide a working contact telephone number can in some circumstances delay your delivery

Delivery times
Subject to product availability delivery is usually 5-7 working days after dispatch

Worldwide
Delivery charges
£19.50  postage and packaging for all orders   up to 2 kilograms in weight we will contact you if there are extra charges to pay
 

Delivery times
Subject to product availability delivery is usually 7-10 working days after dispatch

subject to our weight restrictions 

All orders will be dispatched using the Royal Mail service or by an approved International courier service.
All orders will require a signature on receipt of the goods. 
All reasonable attempts will be made to secure this and notification of the call will be left at the delivery address.
Failure to provide a contact telephone number can in some circumstances delay your delivery

Failure to collect the goods from the local distribution depot will result in the goods being eventually returned to the UK warehouse. In this instance Casual Apparel will not be responsible for the cost of the return freight or for the refund of the initial delivery charge and you will be charged the cost of the return carriage charges to Casual Apparel  and incurred by us .

the projected delivery times do not include items that have to be made or altered i.e bespoke ,hand crafted,made to order, special embroidery or printing etc.

Subject to product availability, dispatch will normally be  3-5 working days. Except and excepting very busy periods when this may extend to fifteen day's Bespoke and personalised products may take longer, depending on the product. 

 

RETURNS POLICY
If you want to return a product, (Bespoke ,Made to order products or items and personalised items are non refundable) you will need a Returns Authorisation Number without a returns authorisation number we are unable to process any refund . To get one, email us at office@casualapparel.eu  or call on +44(0)1745870108 and we will provide a an authorisation number in order for your refund to be processed .we also need to advise you of our returns address
Goods sent back to be exchanged for a different style, size or colour will be at your expense and a new carriage charge will be required (United Kingdom customers will be charged £4 for 2nd despatches).
Failure to collect the goods from the local distribution depot will result in the goods being eventually returned to the UK warehouse. In this instance Ceffyl a Charn Cyf will not be responsible for the cost of the return freight or for the refund of the initial delivery charge and you will be charged the cost of the return carriage charges to Ceffyl a Charn Cyf and incurred by us .

Ceffyl a Charn Cyf offer a 14 Day Money Back Guarantee in line with the E.C. Distance Selling Directive.